Refund policy
30-day returns
You may request a return within 30 days after your order is delivered by emailing info@better-pet.com.
For returns under our voluntary 30-day policy, items must be unused, unwashed, undamaged, and returned with their original tags, accessories, and packaging where reasonably available. These conditions do not restrict any mandatory rights to inspect goods or return defective or nonconforming products.
Please include your order number and the items you wish to return. We will provide return instructions and the appropriate return address. Do not send products to a sender’s address on the package unless we confirm that address.
Return instructions facilitate processing and do not make a statutory cancellation right subject to our approval.
Return shipping costs
For a change-of-mind return, including selecting an unsuitable size or changing your preferred color when we supplied the product correctly, you are responsible for return shipping costs where permitted by applicable law and disclosed before purchase.
If we supplied a defective, damaged, incorrect, or materially misdescribed product, we will cover reasonable necessary return costs or arrange collection, as required by applicable law.
Defective products and incorrect sizes or colors
If your product arrives defective or damaged, or you receive a size or color different from what you ordered, email info@better-pet.com with your order number and a description of the issue.
We may request reasonable supporting information, such as photographs, where practical. An unboxing video is not required. If the issue cannot reasonably be shown in a photograph, we will work with you to arrange an appropriate assessment.
Once the defect or order discrepancy is verified, we will provide a refund. If a physical inspection is reasonably necessary, we will explain the process and arrange any required return at our expense.
This policy does not limit any right to repair, replacement, refund, or other remedy available under applicable law. The 30-day voluntary return period does not limit statutory warranty or product defect claims.
Refund processing
Approved refunds will be issued to the original payment method unless another lawful method is agreed upon.
We generally process voluntary return refunds within 14 days after receiving and inspecting the returned item. Where applicable law requires an earlier refund or a different deadline, that requirement applies. We will withhold a refund pending receipt of goods or proof of return only where legally permitted.
Your bank or payment provider may require additional time to display the credit.
Original shipping charges will be refunded where required by applicable law. Otherwise, shipping charges for a correctly fulfilled order are nonrefundable. We do not charge a restocking fee.
Damaged or used returns
Where legally permitted, a refund may be reduced to reflect a loss in value caused by handling beyond what is reasonably necessary to establish the product’s nature, characteristics, and functioning. We will explain any deduction.
No deduction will be made for a defect, shipping damage, or another issue for which we are responsible.
Mandatory consumer rights
Nothing in this policy excludes or limits rights that cannot lawfully be excluded, including applicable cancellation, warranty, and refund rights in your country of residence.
Contact: info@better-pet.com