Shipping policy

Last updated: November 3, 2026

Shipping destinations

BetterPet accepts orders for destinations available at checkout. Availability may depend on the product, carrier coverage, and legal restrictions.

Shipping costs and delivery estimates

Available shipping methods, shipping charges, and estimated delivery timeframes are displayed at checkout before payment.

Delivery estimates are not guarantees unless we expressly identify a delivery date as guaranteed. This does not affect any binding delivery commitment or statutory remedy for delay.

Order processing and tracking

Processing time and transit time may be presented separately. If tracking is available for your shipping method, we will send tracking information to the email address provided with your order.

If an order ships in multiple packages, we will provide available shipment details. We will not impose additional shipping charges after purchase without your agreement.

Delays

If we cannot dispatch your order within the promised timeframe, we will notify you and obtain your agreement to a delay or provide cancellation and a refund where required by applicable law.

Customs procedures, carrier disruption, and other events may affect delivery. These circumstances do not automatically remove our obligations to you.

Customs, duties, and import charges

The checkout or destination-specific shipping information will state whether import duties and taxes are included or payable separately by the recipient.

Where the customer is responsible for legally applicable import charges, that responsibility must be disclosed before purchase. We will not use this policy to impose undisclosed charges or transfer charges that we agreed to pay.

We do not agree to requests to misstate shipment values or mark commercial purchases as gifts.

Delivery details

Please provide a complete and accurate delivery address. To request a correction, email info@better-pet.com as soon as possible. Changes may not be possible after dispatch.

Where a failed delivery results from incorrect information supplied by you, reasonable actual redelivery costs may apply if legally permitted and explained before redelivery.

Lost, damaged, or missing deliveries

If an order arrives damaged, appears lost, or is marked delivered but cannot be located, email info@better-pet.com with your order number and relevant details.

We will investigate with the carrier and provide the remedy required by applicable law. A carrier’s delivery scan alone does not automatically resolve a delivery dispute or remove our responsibility.

Where applicable law places transit risk on us until you or your designated recipient receives the goods, we retain that risk until that time.

Returned or refused packages

If a package is returned to us, we will contact you regarding the appropriate refund or redelivery options. Any deduction must be lawful, reasonable, and consistent with the information provided before purchase.

Refusing a package does not necessarily constitute a valid cancellation notice. Please email us to communicate your cancellation clearly.

Contact: info@better-pet.com