Cancellation policy
Last updated: November 3, 2026
This policy explains cancellation of one-time purchases and recurring purchase plans offered through better-pet.com.
One-time purchase cancellations
To request cancellation or a change before fulfillment, email info@better-pet.com within 24 hours after placing your order. Include your order number and the requested action.
We will make reasonable efforts to stop or update the order. We cannot guarantee that a dispatched order can be intercepted. If it has already shipped, applicable return and statutory cancellation rights remain available.
The 24-hour period is an operational cancellation window. It does not limit any cancellation or withdrawal right provided by applicable law.
Subscriptions and recurring purchases
Where we offer a subscription, the offer and checkout will disclose:
- The products or services included.
- The price, currency, and billing frequency.
- Any shipping charges and taxes collected by us.
- The first payment date and renewal schedule.
- Any minimum commitment or cancellation deadline.
- Any trial or promotional period and the price afterward.
Recurring charges require your express, informed consent. A one-time purchase does not authorize a subscription.
Canceling future renewals
You may request cancellation of future renewals at any time by emailing info@better-pet.com from the email address associated with your subscription. Please include your order or subscription number if available.
Cancellation does not require a particular email subject line, a reason, or a retention call. We may request proportionate information where reasonably necessary to identify the account.
We will process the request promptly and confirm cancellation by email. Its effective date will be based on when we receive your request and applicable law, rather than when we finish processing it.
If applicable law requires an additional cancellation mechanism, we will provide it.
Orders already charged or dispatched
Canceling future renewals does not automatically cancel a shipment already dispatched or require a refund for a period properly supplied. Those purchases remain subject to our Return and Refund Policy and mandatory legal rights.
If a renewal order has already been charged but has not shipped, email us promptly. We will assess whether it can be stopped and whether a refund is due.
We will refund charges taken after cancellation became effective.
Access and prepaid periods
For service-based subscriptions, access generally continues until the end of the paid period unless immediate termination or a refund is required by law or agreed upon.
For product subscriptions, cancellation stops future renewals; return rights for individual shipments remain governed by the applicable return policy and law.
Trials, promotions, and changes
Before enrollment, we will disclose when a trial or promotion ends, the subsequent price, and how to cancel before a paid renewal.
We will provide renewal reminders, price-change notices, and obtain further consent where required by applicable law. Material changes will not be applied retroactively.
Mandatory rights
This policy does not exclude statutory withdrawal periods, rights relating to defective or undelivered products, or other nonwaivable cancellation and refund rights.
Contact: info@better-pet.com