Terms of service

Last updated: November 3, 2026

These Terms govern your use of better-pet.com and purchases from BetterPet. The legal operator is identified in our Legal Notice.

By placing an order, you agree to the Terms presented to you at checkout. Mandatory consumer rights remain unaffected.

Eligibility and order information

You must have the legal capacity to make purchases or act with the authorization of a parent or legal guardian.

You agree to provide accurate billing, contact, and delivery information. Please notify us promptly of errors by emailing info@better-pet.com.

Products and descriptions

We aim to describe products accurately. Screen settings may cause minor differences in displayed colors, but this does not excuse supplying the wrong color or a product that materially differs from its description.

Review product dimensions, sizing guides, intended uses, materials, and safety instructions before purchasing. General sizing guidance does not replace supervision or checking the product’s fit and suitability for your pet.

Orders, prices, and payment

Prices, currency, shipping charges, and applicable taxes collected by us will be displayed before you submit payment.

An automated order acknowledgment confirms receipt of your order. If a stock problem, material listing error, payment issue, or reasonable fraud concern prevents fulfillment, we will contact you or cancel the affected order and refund any payment collected.

We will not increase the price of an existing order or substitute a materially different product without your agreement.

Cancellation, returns, and shipping

Our Return and Refund Policy, Shipping Policy, and Purchase Options Cancellation Policy form part of these Terms.

Their operational deadlines do not replace any longer or more favorable rights provided by applicable law.

Pet safety and responsible use

Use products only for their stated purpose and follow all product-specific instructions, warnings, size limits, and suitability guidance.

Inspect products before use and regularly afterward. Stop using a product if it becomes damaged, loose, worn, or otherwise unsafe. Supervise your pet where appropriate for the product and your pet’s behavior.

No product should be treated as indestructible or suitable for every animal. Product descriptions do not constitute veterinary diagnosis or treatment advice. Seek veterinary advice when appropriate.

These precautions do not transfer responsibility for a defective or unsafe product to the customer or excuse inadequate instructions or warnings.

Liability

To the extent permitted by applicable law, BetterPet is not responsible for the portion of loss proven to have resulted from misuse, unauthorized modification, or failure to follow reasonable and adequate safety instructions.

To the extent permitted by applicable law, we exclude liability for indirect or consequential losses that were not reasonably foreseeable when the contract was made.

Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, death or personal injury caused by negligence, mandatory product liability, or any other liability that cannot lawfully be excluded or limited. The same protection applies to legally recoverable psychological harm and property damage.

These Terms do not limit your right to receive goods that conform to the contract or obtain remedies required by law.

Acceptable use and intellectual property

You may not use the website for unlawful activity, payment fraud, malicious software distribution, or interference with its operation.

Website content owned by or licensed to BetterPet is protected by applicable intellectual property laws. Except as permitted by law, it may not be commercially reproduced or distributed without permission.

Third-party services

The website may link to third-party services. Their terms apply to your separate dealings with them. This does not reduce our responsibility for fulfilling your purchase contract or meeting our legal obligations.

Governing law and disputes

To the extent permitted by applicable law, these Terms are governed by the laws of Delaware, United States.

This choice does not deprive consumers of mandatory protections available under applicable law or restrict their right to bring proceedings before a court with jurisdiction.

You may email info@better-pet.com to seek an informal resolution. Doing so is not a prerequisite to exercising legal rights.

Changes and severability

Updates apply prospectively. They will not retroactively reduce rights arising from an existing order. Changes to an existing subscription require notice and consent where legally required.

If a provision is unenforceable, the remaining provisions continue to apply to the extent legally permitted.

Contact: info@better-pet.com